Incident Manager

Healthcare experience is preferred Proven experience working within a Microsoft environment, including Azure In-depth knowledge of MS Operating Systems and SQL Server Proven experience in incident management, including critical situation management Excellent collaboration skills with the ability to work independently and proactively Confidence and assertiveness to control and guide calls

Leads all efforts to resolve major incidents in a timely and effective manner Takes responsibility for the performance of every individual deployed for major incident resolution Acquires and leverages a full understanding of Service Level Agreements and operating protocols Manages expectations and behaviors to ensure focus remains with resolving business impacts Coordinates and supports the delivery of timely, thorough and accurate Root Cause Analysis reports Keeps visibility of existing business impacts and resolution avenues Owns, improves and maintains major incident procedures Acts as a mentor for the team Acts as the go-to person for that specific area of expertise