Customer Success Specialist B2C Remote
32500 EUR per year
Company:
Location:France, EST, PST
Languages:French, English
Seniority level:Entry
Skills:
Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceAttention to detailOrganizational skillsWritten communicationCustomer SuccessAdaptabilityTeamworkFluency in EnglishEmpathyTroubleshootingActive listeningClient relationship managementCustomer support
Requirements:
Customer-focused with a desire to solve problems. Autonomous and responsible. Comfortable working remotely and maintaining communication. Impeccable oral and written French. Conversational English. Resilient to stress, rigorous, and organized. Curious and willing to analyze customer bills. Authentic, friendly, and positive.
Responsibilities:
Be a brand ambassador on social media, managing private and public messages. Handle inquiries from individual customers (calls and emails), anticipating needs and assisting with energy consumption reduction. Manage customer reviews on Trustpilot. Propose improvements for team organization and customer request management. Contribute to team development, recruitment, and training. Assist colleagues.
