Complaints Analyst

Posted 2 days agoViewed

22 - 45 USD per hour

United StatesFull-TimeFinancial Services

Company:Block

Location:United States

Languages:English

Seniority level:Entry, 1-2 years

Experience:1-2 years

Skills:

Problem SolvingCustomer serviceAttention to detailWritten communicationComplianceVerbal communicationRisk ManagementCRM

Requirements:

1–2 years in customer service, compliance, or complaints handling (financial services preferred). Strong written and verbal communication skills. Attention to detail and excellent problem-solving skills. Ability to work independently in a fast-paced, remote environment. CRM experience and a Bachelor's degree are a plus.

Responsibilities:

Review, categorize, and investigate loan complaints. Draft professional responses to customers and provide resolution guidance. Escalate legal, regulatory, or compliance concerns when needed. Track complaint trends and share insights for improvements. Partner with Customer Success, Risk, Compliance, and Legal teams.