ServiceNow Platform Architect

8+ years of hands-on experience with the ServiceNow platform. 4+ years in a lead developer or architect-level role. ServiceNow Certified Application Developer (CAD). At least one Certified Implementation Specialist (CIS) certification — ITSM preferred. Strong understanding of ServiceNow architecture, integration points, and module configuration. Technically detail-oriented with excellent communication and leadership skills. Proven ability to collaborate effectively across technical and functional teams. Background supporting federal or defense programs in a cleared environment.

Lead and advise on technical design discussions with clients. Conduct detailed requirement analysis. Review business requirements for technical clarity and feasibility. Mentor and guide developers and functional team members on ServiceNow best practices. Oversee release management activities. Ensure technical designs support scalable, maintainable, and secure implementations. Ensure solution quality through peer reviews and compliance checks. Proactively identify risks, dependencies, and design gaps.