Customer Success Manager, Bilingual (German) - EMEA
Company:Keeper Security
Location:Ireland
Languages:German, English
Seniority level:Middle, 1+ years
Experience:1+ years
Skills:
CybersecurityRESTful APIsCommunication SkillsProblem SolvingNegotiationComplianceCustomer SuccessSaaSInterpersonal skillsAccount ManagementTroubleshootingClient relationship managementTechnical support
Requirements:
1+ years of experience in Account Management or SaaS Customer Success roles/Sales roles Must be fluent, both verbal and written in German and English Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support Experience working with and selling to Enterprise organisations, C-level Executives, IT and Cyber Security Executives Working knowledge of Salesforce.com
Responsibilities:
Communicate with German speaking customers, both written and verbal Provide strong interactions with customers at the Senior Management level Work with clients to negotiate contract renewals, cross-sells and upsells Proactively manage the success of assigned customers Resolve customer issues Build strong customer relationships Drive customer advocacy
