Customer Success Manager, Bilingual (French) - EMEA
Company:Keeper Security
Location:Ireland
Languages:French, English
Seniority level:Middle, 1+ years
Experience:1+ years
Skills:
CybersecurityAPI testingREST APICustomer SuccessSaaSAccount Management
Requirements:
1+ years of experience in Account Management or SaaS Customer Success roles/Sales roles Fluent in French and English (verbal and written) Strong technical knowledge of software integrations (SSO, Directory, etc.), implementation, onboarding & support Experience working with and selling to Enterprise organizations, C-level Executives, IT and Cyber Security Executives Working knowledge of Salesforce.com
Responsibilities:
Grow revenue through contract renewals, cross-sells, and upsells Establish business and technical goals with clients Maintain customer relationships and present solutions Advise customers on cybersecurity best practices Manage customer success across the entire lifecycle Resolve customer issues, including troubleshooting Drive customer advocacy (references, referrals, case studies)
