Remote Client Support Agent - San Antonio, TX

Minimum of 1-2 years of experience in customer service or support. Exceptional verbal and written communication skills. Familiarity with CRM software and customer support tools. Ability to work efficiently in a remote setting with minimal supervision. Strong analytical and problem-solving abilities. Must have a reliable desktop or laptop computer running Windows 11. High-speed wired internet connection is required. USB headset with noise-canceling capability (wireless headsets are not acceptable). Webcam (built-in or external) is necessary for video interactions.

Respond to incoming customer inquiries via phone, email, and chat. Demonstrate a thorough understanding of our products and services to effectively address client needs. Provide solutions to problems while ensuring a positive customer experience. Maintain accurate documentation of all client interactions. Work collaboratively with team members to continuously improve service delivery.