Senior Technical Services Engineer

Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting. Good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc). Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching. Experience building and maintaining complex mission-critical production database systems. Ability to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc. Broad awareness of customer workloads and use cases, including performance, availability, and scalability. Experience analyzing issues holistically, from the application tier through the database, down to the storage. Genuine desire to help people. Ability to think on your feet, remain calm under pressure, and solve problems in real-time. Desire and ability to rapidly learn a wide variety of new technical skills. Collaboration: willingness and ability to get help from team members when required, and the good judgment to know when to seek help.

Advise customers and solve their complex MongoDB problems. Work with customers on issues related to architecture, performance, recovery, and security. Be an expert resource on standard methodologies for running MongoDB at scale. Advocate for customer needs by working with product management and development teams. Contribute to internal projects, including software development of support tools. Mentor and ramp new team members. Take initiatives in building knowledge of new product lines within the MongoDB ecosystem.