LeadershipProject ManagementPeople ManagementHR ManagementCross-functional Team LeadershipOperations ManagementMentoringComplianceTrainingProcess improvement
Requirements:
Active BCBA certification Experience working with case management, authorizations, and operations Excellent organization, communication, and systems-thinking skills Bilingual in ENG/SPA Experience in remote ABA operations
Responsibilities:
Oversee day-to-day case management operations Monitor case manager task completion Identify workflow gaps and recommend process improvements Serve as a point of contact for Case Managers for operational questions Support onboarding and training of new Case Managers Provide guidance using BCBA-level judgment Collaborate with internal teams for different matters