Own a roadmap that increases customer value, raises quality, and removes friction across Presence. Turn ambiguous problems into sharp plans with clear value, scope, milestones, and metrics. Run discovery with customers and internal teams. Validate problems and test solutions. Write PRDs, roadmaps, and decision docs. Sequence work for iterative delivery and fast learning. Collaborate with Design and Engineering to ship reliable, intuitive, and delightful experiences. Define and analyze success metrics.