Customer Experience Representative

Empathy is a superpower and confidence in handling tough conversations. Detail-oriented. Computer proficient and a quick learner. Natural troubleshooter with basic tech experience. Creative problem solver and team player. Comfortable giving and receiving feedback. Enjoys interacting with diverse individuals. Comfortable forming quick bonds and resolving complex issues under pressure. Flexible and willing to assist where needed. Proactive in reporting issues and suggesting solutions. Team player with a 'get it done' mentality.

Learn Solace systems, tools, and technology. Provide world-class customer service to clients and advocates. Gather and track feedback for platform improvement. Build strong relationships with clients and advocates. Report issues and share detailed notes based on feedback. Resolve client and advocate inquiries via phone, email, and chat.