Service Representative - Life and Retirement

H.S. Diploma or GED required (Bachelor’s degree preferred). 2+ years of customer service/business/sales experience preferred. Insurance or Finance industry experience helpful. Successfully complete the Service Representative Trainee Program. Obtain and maintain Life license and/or your 6/63 license within 12 months of hire and maintain after that. Basic math skills and billing interpretation skills. Effective communication, both written and verbally – ability to identify unmet customer needs and provide solutions. Demonstrate active listening, system navigation, research, problem-solving, critical thinking, organization and time management skills. Internet speed of at least 10 mb/s download 1mb/s upload. Employee must have a private, organized location removed from daily household distractions.

Develop strong knowledge of Horace Mann Life and Retirement insurance products, services and policies. Handle and problem solve customers' inquiries via phone, email, and chats. Responsible for ensuring a great customer experience in both written and verbal communications. Maintain quality and compliance within every interaction by adhering to all applicable company and state rules and regulations. Responsible for proactive up-sell and cross-sell of insurance solutions to existing customer base.