Spanish (Spain or LATAM) Content Operations Specialist (Digital Books & Podcasts) in San Francisco Bay Area (Remote)

Ability to work from home in a secure environment. Native-level or fully bilingual fluency (spoken and written) in Spanish and English. Strong native-language skills and cultural awareness of the relevant country/region. Highly organized with strong attention to detail and commitment to quality. Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint). Ability to navigate networks and websites using different browsers. Willingness to work with content that may be sensitive or offensive in nature.

Execute and optimize daily and advanced content curation tasks across written publications and audio content. Write and report relevant bugs and errors using best practices through internal database systems. Manage escalations related to metadata, content integrity, and platform quality. Prioritize tasks and issues quickly and efficiently. Balance workloads across a distributed team to ensure throughput and coverage. Develop and maintain standard operating procedures (SOPs), workflow guides, and training materials. Identify process gaps and implement improvements to increase efficiency and reduce error rates. Adhere to project-specific quality standards as defined by client guidelines. Complete assigned tasks accurately and within established timelines.