Enterprise Command Center - Business Line Management Instrumentation Engineer (Dynatrace)

Bachelor’s degree in computer science, engineering, or a related technical discipline with 5+ years of relevant experience OR HS diploma/GED with 13+ years of relevant experience. 5+ years of experience in technical support involving system design, integration, or operations. 1+ year of hands-on experience with Dynatrace, including: OneAgent installation/configuration, Dashboards and basic analysis, Dynatrace APIs (basic familiarity acceptable), Cloud alert integration exposure (AWS/Azure). Ability to provide technical input to APM solution development and continuous improvement initiatives. Demonstrated experience performing requirements analysis. Knowledge of reviewing current APM capabilities, identifying monitoring gaps, and recommending remediation actions. Ability to advise customers on monitoring solutions and provide training/knowledge transfer on monitoring tools.

Implement and maintain Dynatrace monitoring, including installing/configuring OneAgent. Build and enhance Dynatrace dashboards and support basic reporting and performance insights. Support integration of monitoring alerts with cloud environments such as AWS and Azure. Troubleshoot and resolve monitoring and instrumentation issues to ensure reliable visibility. Work assigned tasks in ServiceNow, documenting work and progress clearly. Assist with onboarding/offboarding systems and devices in Dynatrace. Collaborate with technical teams to ensure monitoring coverage aligns with system and mission needs.