Director of Web Operations and Delivery

5+ years managing web delivery, digital projects, or agency operations. Proven experience overseeing internal and client-facing projects. Strong QA mindset and detail orientation. Comfort in enforcing high standards. Experience in agency, SaaS, or high-volume digital delivery environments (preferred). Familiarity with tools like ClickUp, Jira, or Asana (preferred). Experience managing distributed or remote teams (preferred).

Own final approval for all web launches. Ensure quality standards are met prior to shipping. Implement “two sets of eyes” QA process. Oversee multiple web projects, maintaining timelines and capacity plans. Identify and resolve blockers early. Balance internal roadmaps with client commitments. Set clear expectations and maintain accountability for developers. Identify and address performance issues. Collaborate with leadership on team structure and hiring. Serve as the primary contact for web project delivery. Translate client needs into actionable tasks and set realistic timelines. Proactively address risks, delays, or tradeoffs. Establish standardized workflows for web delivery. Implement QA checklists and improve documentation. Ensure visibility and accountability through tools like ClickUp.