Chief of Staff

5+ years in operations, client services, program/project management, or strategic support roles with client-facing delivery ownership. Demonstrated success leading multi-stakeholder projects end-to-end. AI fluency, understanding common LLM-enabled use cases and shaping prompts. High proficiency with Google Workspace, Asana/Notion, Slack. Comfort with modern web and content tools. Experience preparing polished executive documents and presentations. Familiarity with no/low-code automation (e.g., Zapier/Make). Familiarity with knowledge bases. Familiarity with responsible AI considerations (privacy, data handling, consent).

Partner with executive team to translate priorities into plans and outcomes. Maintain focus on deliverables, surfacing risks and options. Convert complex AI concepts into clear options for leaders and clients. Produce executive materials to drive alignment and decisions. Own end-to-end delivery on AI-enabled client engagements. Run discovery to surface use cases, metrics, and risks. Coordinate solution build-outs with internal and external partners. Set evaluation routines for quality, cost, and safety. Lead client check-ins, demo readiness, and communication. Track budget against SOWs and manage subcontractors. Create guides, FAQs, and training for client adoption. Design and improve the operating system for work. Manage staffing assignments and subcontractor contributions. Establish dashboards for delivery health and run meeting cadences. Prepare agendas, briefings, and executive presentations. Provide clear reporting on progress, risks, and decisions.