Build automation systems for insurance servicing tasks (policy endorsements, cancellations, document uploads, reinstatements). Reduce policy cancellations, improve renewals, and ensure optimal user coverage. Compose backend business logic respecting insurance carrier rules. Design backend pipelines for customer policy data sync, alerts, and re-shopping experiences. Optimize and scale internal tools to minimize agent intervention. Collaborate with product, data, and engineering ops to anticipate churn and improve customer retention. Work asynchronously across time zones with minimal meetings. Continuously improve backend systems, APIs, and microservice architecture.