Client Success Manager

Posted about 4 hours agoViewed

PhilippinesFull-TimeProperty Management

Company:OurAssistants

Location:Philippines, US Business Hours

Languages:English

Seniority level:Senior, 5+ years

Experience:5+ years

Skills:

LeadershipProject ManagementData AnalysisOperations ManagementCommunication SkillsProblem SolvingAccount ManagementClient relationship managementCross-functional collaborationStrategic thinkingDigital MarketingCRMCustomer SuccessSaaS

Requirements:

5+ years of multifamily housing experience (operations, leasing, digital marketing). 5+ years in client-facing roles (enterprise-level or SaaS preferred). Strong knowledge of ILS providers and PMS/CRM systems. Solutions-first mindset with exceptional communication skills. Proven ability to simplify complex datasets and present insights. Experience with retention KPIs, client satisfaction metrics, and cross-functional leadership. Highly organized, proactive, autonomous, and values-driven.

Responsibilities:

Serve as primary contact for enterprise-level accounts. Build and maintain strong client relationships. Deliver exceptional client service across specified platforms. Lead product demos and training sessions. Oversee client onboarding from kickoff to full adoption. Coordinate cross-functionally for service delivery. Monitor ILS accuracy, branding, and listing performance. Identify and resolve discrepancies in ILS data. Analyze platform reporting and dashboards for trends. Present data-driven recommendations to clients. Simplify complex data into actionable strategies. Lead internal projects for efficiency and client impact. Collaborate with teams for platform enhancements. Advocate for client needs and influence roadmap.