Operations Specialist (Bilingual Spanish)
Company:Hire Overseas
Location:Argentina, Brazil, Mexico, Colombia, Philippines, PST
Languages:English, Spanish
Seniority level:Junior, 2 to 4+ years
Experience:2 to 4+ years
Skills:
Project CoordinationMicrosoft ExcelDocumentationMS OfficeCommunication SkillsProblem SolvingAttention to detailOrganizational skillsMultitaskingEnglish communicationCritical thinkingTrainingTroubleshootingClient relationship managementProcess improvementCRMData management
Requirements:
2 to 4+ years of experience in operations, coordination, or field-service support Background in landscaping, construction, home services, or field operations is a plus Familiarity with LMN or Aspire preferred Strong systems mindset and ability to think critically under pressure Comfortable training teams and explaining workflows, including in Spanish Clear communicator who manages multiple priorities without constant oversight Experience with tools such as WhatsApp, Google Workspace, QuickBooks, ADP, and CRM platforms
Responsibilities:
Build, manage, and troubleshoot daily and weekly schedules using LMN Coordinate job assignments for English and Spanish-speaking crews Ensure schedules and jobs are fully prepared for the following day Resolve scheduling conflicts, gaps, or last-minute changes Maintain accurate data in LMN, CRM systems, and internal trackers Support implementation and ongoing use of HubSpot as the CRM Keep files, Google Workspace, and internal documentation organized Identify system inefficiencies and recommend improvements Support onboarding and internal training on LMN workflows Conduct or assist with LMN trainings in Spanish for field teams Build simple guides, reports, presentations, and employee instructions Manage email correspondence with clients and vendors Handle inbound VOIP calls and route or resolve inquiries Conduct cold outreach and follow-up for HOAs and real estate agents
