Excellent verbal and written communication skills High levels of professionalism, patience, and caring attitude Demonstrated call center experience (high-volume outbound/inbound calls) Familiarity with Medicare and Insurance concepts Proven efficiency in patient documentation and typing Experience navigating multiple systems and completing documentation simultaneously Strong overall tech-saviness Competency with Google Office Suite Experience working with the elderly Excellent organizational and management skills Ability to quickly pick up and adhere to workflows and scripting Comfort and proficiency working in a remote office setting Bilingual Spanish required