Senior Customer Success Manager
Company:
Location:India
Languages:English
Seniority level:Senior, 5+ years
Experience:5+ years
Skills:
LeadershipProblem SolvingMentoringRelationship buildingAccount ManagementStrategic thinkingCustomer SuccessSaaS
Requirements:
Bachelor’s degree in Business Administration, Marketing, or related field (Master’s preferred). 5+ years of experience in Customer Success or Account Management within a B2B SaaS environment. Proven track record of managing complex client relationships. Strong analytical skills to interpret data and identify trends. Excellent verbal and written communication skills. Strategic thinker with proactive problem-solving abilities. Team player with leadership experience and passion for mentoring.
Responsibilities:
Build and maintain strong client relationships. Develop and execute strategic account plans. Monitor account health and mitigate churn risks. Advocate for client needs internally. Collaborate with internal teams for seamless solution delivery. Mentor junior Customer Success team members. Generate performance reports and insights.
