German Speaking Customer Service Agent For Booking.com - Remote In Greece

Fluency in German (both written and spoken) Proficiency in English is highly desirable Previous experience in customer service, particularly in the travel or hospitality industry, is a plus Strong communication and interpersonal skills, with a focus on customer satisfaction Adept at problem-solving and resolving customer issues with empathy and efficiency Familiarity with CRM systems and standard office software Self-motivated and comfortable working in a remote environment with minimal supervision Passion for travel and a commitment to enhancing the customer experience

Assist German-speaking customers via phone, email, and chat with inquiries related to bookings, travel information, and services. Resolve customer issues and complaints in a timely manner, maintaining high standards of customer satisfaction. Provide detailed information about accommodations, booking processes, and policies. Document customer interactions accurately in the CRM system. Collaborate with team members to deliver consistent and quality service. Keep abreast of updates to services, promotions, and travel industry trends.