IT Help Desk
Company:PartsBase Inc.
Location:Malaysia
Languages:English
Seniority level:Middle, 3+ years
Experience:3+ years
Skills:
SQLMac OS XMicrosoft Office SuiteNetworkingTroubleshooting
Requirements:
3+ years in desktop support or help desk role Proficient in troubleshooting hardware and software Strong understanding of networking and operating systems Experience using ticketing systems and remote desktop tools Skilled in Windows 10 & 11 Skilled in Microsoft Office Suite Skilled in Active Directory Skilled in network configuration Skilled in remote desktop assistance Basic knowledge of SQL Familiarity with Intune or similar mobile device management solutions Experience with Mac OS (desirable) Knowledge of VPN setup and configuration (desirable) Proven ability to deliver exceptional customer service Strong problem-solving abilities Excellent communication skills
Responsibilities:
Provide high-quality technical support Troubleshoot hardware and software issues Utilize ticketing systems and remote desktop tools
