5+ years in operations, client services, program/project management, or strategic support roles. Demonstrated success leading multi-stakeholder projects end-to-end. AI fluency: understands common LLM-enabled use cases, can shape prompts/playbooks, evaluate quality, and choose appropriate tools/vendors. High proficiency with Google Workspace, Asana/Notion, Slack. Familiarity with no/low-code automation (e.g., Zapier/Make), knowledge bases, and responsible AI considerations is a bonus. Bachelor’s degree or equivalent experience.