Chief of Staff - Chicago, IL
Company:Human Agency
Location:United States
Languages:English
Seniority level:Lead, 5+ years
Experience:5+ years
Skills:
LeadershipProject ManagementArtificial IntelligenceProduct ManagementCross-functional Team LeadershipOperations ManagementProduct DevelopmentStrategyBusiness OperationsRelease ManagementStakeholder managementChange ManagementClient relationship managementRisk ManagementData management
Requirements:
5+ years in operations, client services, program/project management, or strategic support roles. Demonstrated success leading multi-stakeholder projects end-to-end. AI fluency: understands common LLM-enabled use cases, can shape prompts/playbooks, evaluate quality, and choose appropriate tools/vendors. High proficiency with Google Workspace, Asana/Notion, Slack. Familiarity with no/low-code automation (e.g., Zapier/Make), knowledge bases, and responsible AI considerations is a bonus. Bachelor’s degree or equivalent experience.
Responsibilities:
Partner with executive team to translate priorities into sequenced plans. Maintain focus and accountability on deliverables and goals. Own end-to-end delivery on client engagements involving AI-enabled solutions. Run discovery to surface use cases and translate findings into scopes. Coordinate solution build-outs with internal and external partners. Set lightweight evaluation routines for quality and governance. Lead client check-ins and demo readiness. Track time against SOWs and ensure on-budget delivery. Create guides, FAQs, and training sessions for client adoption. Design and improve the operating system for work. Manage staffing assignments and subcontractor contributions. Establish shared dashboards for delivery health and run meeting cadences. Prepare agendas, briefings, and executive-ready presentations. Provide clear, timely reporting on progress, risks, and decisions.
