Technology - TechOps Engineer

Strong hands-on experience in system administration within a cloud-first or hybrid environment Deep practical expertise with Microsoft Entra ID (Azure AD), including user lifecycle management, RBAC, Conditional Access, MFA, and access reviews Hands-on experience administering Microsoft Intune, including device enrollment, compliance and security policies, application deployment, and OS update/patch management Experience managing corporate devices (Windows, macOS, and/or Linux), including hardening, patching, and endpoint security Proven experience administering enterprise SaaS and internal services, including SSO integration, JIT/SCIM, access control, and auditability Strong understanding of patching, configuration management, and operational change control Experience handling requests and incidents, including prioritization, escalation, clear communication, and post-incident follow-up Practical experience with monitoring and alerting for systems, devices, and services Solid grasp of identity, endpoint, and systems security fundamentals, including least-privilege access and secrets management Good in scripting and automation (PowerShell, Bash, Python) to reduce operational toil and enforce consistency Familiarity with cloud infrastructure and CI/CD environments from an operational support perspective Atlassian Jira/Monday.com automation, n8n or similar AI automation tool experience Strong troubleshooting, documentation, and cross-functional communication skills A proactive, ownership-driven mindset focused on reliability and continuous improvement

Administer and maintain Microsoft Entra ID (Azure AD) Manage Microsoft Intune and corporate devices Own user/group management across internal systems, SaaS platforms, and internal services Administer and support enterprise SaaS services and internally hosted services Plan and execute system updates, patching, and configuration changes Act as a primary point for requests and incident management Maintain and improve monitoring, alerting, and operational dashboards Document systems, procedures, and operational runbooks Apply and maintain security baselines for systems, devices, and services Manage secrets, credentials, and API keys Participate in incident response, root-cause analysis, and post-incident remediation Contribute to disaster recovery, business continuity, and resilience planning Identify operational pain points and manual workflows and drive automation Use scripting and tooling to enforce consistency Continuously improve operational processes, monitoring coverage, and response quality Work closely with DevOps and Engineering to ensure systems integrate cleanly Partner with Security, Finance, and Operations Communicate clearly with stakeholders