Customer Success Lead (ex-construction)
Company:Aphex
Location:Australia
Languages:English
Seniority level:Lead
Skills:
LeadershipProject ManagementPeople ManagementCross-functional Team LeadershipMentoringCoachingTeam management
Requirements:
Years of on-site construction experience (SPE, CM, or delivery team leadership) Proven experience leading teams Excited by technology's potential to solve construction pain points Strong communication skills for connecting with senior stakeholders
Responsibilities:
Coach and grow a team of 5 CSMs Drive adoption, retention, and expansion across customer portfolio Ensure consistent weekly planning sessions Work with sales to expand successful projects Shape the Australian customer success playbook
