Cloud Solutions Engineer - Level 3

5+ years of hands-on experience with cloud solutions in an MSP or multi-tenant environment. Expert-level proficiency in Microsoft 365 (all major workloads and admin portals). Expert-level proficiency in Microsoft Intune. Expert-level proficiency in Microsoft Entra ID (Azure AD). Expert-level proficiency in Conditional Access and MFA. Expert-level proficiency in Microsoft Defender and Purview. Strong experience with tenant-to-tenant Microsoft 365 migrations. Strong experience with server-to-cloud migrations (e.g., file servers to SharePoint/OneDrive). Strong experience with email and data migrations. Required experience with PowerShell for administration and automation. Experience with Google Workspace and cross-platform migrations. Expert-level understanding of SaaS security and cloud cost optimization. General knowledge of infrastructure and networking concepts. Proven experience working in MSP environments (required). Excellent native-level English communication skills, both written and verbal.

Handle advanced and expert-level escalations related to cloud infrastructure and SaaS services. Serve as a senior escalation point for Microsoft 365 and cloud-related issues across multiple MSP environments. Perform root-cause analysis and implement long-term remediation for complex or recurring issues. Work directly with MSP clients and end customers to execute solutions and improvements. Architect, deploy, optimize, and support Microsoft 365 environments end-to-end. Perform and lead tenant-to-tenant migrations, including email, OneDrive, SharePoint, and Teams data. Execute server-to-cloud migrations, such as file servers to SharePoint or OneDrive. Expert-level administration and troubleshooting of Microsoft Intune, Microsoft Entra ID, Conditional Access, Microsoft Defender, and Microsoft Purview. Implement and maintain Microsoft 365 security best practices across client tenants. Assist MSPs with tenant configuration, licensing strategy, and feature utilization. Work with third-party software applications that integrate with Microsoft 365. Support applications you may not have prior experience with, requiring willingness to learn new platforms quickly and understand system interactions. Troubleshoot authentication, permissions, data flow, and integration issues with third-party applications. Collaborate with vendors and MSPs to ensure proper configuration and supportability. Lead cloud migration and optimization projects for MSP clients. Optimize Microsoft 365 environments for security, performance, and cost efficiency. Develop and maintain PowerShell scripts to automate Microsoft 365, Entra ID, Intune, and related administrative tasks. Recommend improvements, standards, and long-term strategies to MSP partners. Stay current on Microsoft 365 feature changes and emerging cloud technologies.