Learner Success Advocate - Artificial Intelligence (AI)

2+ years in customer-facing, education, or coaching roles. Solid knowledge of AI technologies, particularly prompt engineering and tools like ChatGPT, Claude, or similar platforms. Demonstrated ability to learn new tools, troubleshoot common issues, and explain concepts clearly. Strong written and verbal communication skills tailored for diverse adult learner audiences. Experience with Slack, Zoom, Google Workspace, LMS platforms, and CRM systems. Confident working autonomously in a remote-first, fast-paced startup environment. Experience with best practices in adult learning or online education within an edtech setting (preferred). Experience supporting or working in rapidly changing technical environments (preferred). Experience with or involvement in short-form online learning formats (preferred). Experience working with AI tools like ChatGPT or comparable LLM, Miro, Deep Research (OpenAI Agent), Make.com or N8N (preferred). Mindset of curiosity and staying current with fast-evolving AI capabilities.

Serve as the primary point of contact for learners across Slack, email, and Zoom. Foster trust and connection while supporting learners in overcoming technical and emotional hurdles. Lead weekly Slack communications and respond promptly to questions. Conduct 1:1 check-ins or small group outreach for at-risk learners. Engage in weekly live sessions as a moderator and co-host. Partner with instructors to create an interactive environment. Identify and address learner experience challenges. Track learner activity, assignment completion, and participation. Flag and intervene with at-risk learners. Maintain updated documentation on learner progress and engagement.