German-Speaking Customer Success Specialist
Company:transcosmos (TCIS)
Location:Hungary
Languages:English, German
Skills:
SalesforceSAPMicrosoft Office
Requirements:
- Good Knowledge of Microsoft Office products
- Excellent understanding of Customer Success and/or Account/Relationship Management
- Previous experience working with SAP, Salesforce and Gainsight or similar CRM platform are an advantage
- Customer centric mindset
- Empathy
- Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all levels
- Excellent organizational skills
- Structured “can-do” approach to open matters and tasks in a demanding environment
- A High school diploma or equivalent, College level preferred
- Previous experience in BPO and Customer Success or Account Management role Customer Service and/or account management
- Have a proven track record demonstrating the skills and qualities outlined in this document
- Good command of written and spoken English and German (Speech, Written, Reading, Comprehension)
Responsibilities:
- Understand and drive customer success goals
- Monitor customer performance and uncover opportunities for growth
- Assist with billing, administration, and customer inquiries
- Collaborate globally with internal teams to ensure seamless service
- Provide prompt, reliable, and accurate information about products, services and solutions to customers
