Finnish Customer Support Specialist - Athens
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Patrique Mercier Recruitment By NellieCustomer Support
Greece, Finland, Spain, Portugal, Latvia, SwedenFull-Time
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Finnish, English
- Experience
- Prior experience in customer support or a related field is highly desirable
- Required Skills
- Problem SolvingAttention to detailMicrosoft Office SuiteCRMCustomer support
Requirements
- Fluency in Finnish and English, both written and spoken
- Prior experience in customer support or a related field is highly desirable
- Strong understanding of customer service principles and best practices
- Excellent communication and interpersonal skills with a customer-first mindset
- Ability to handle customer inquiries with professionalism and discretion
- Familiarity with CRM systems
- Proficiency in Microsoft Office Suite
- Strong problem-solving abilities and a keen attention to detail
Responsibilities
- Deliver exceptional customer support to Finnish-speaking clients through various channels
- Assist customers with inquiries related to products, services, and account management
- Provide thorough explanations of company offerings and guide customers through the use of services
- Effectively resolve customer issues and complaints
- Record and document customer interactions in CRM system
- Work collaboratively with different teams to enhance customer experience
- Comply with company policies and procedures
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