Regional Director of Customer Success - Thailand

Proven ability to lead regional Customer Success functions. Accountable for core metrics such as NDR, onboarding success, and service quality. 8+ years of combined experience in hospitality or hospitality technology. At least 3 years in leadership roles. Fluent in Thai with excellent English communication skills. Demonstrated success leading Thai teams and partnering with other Thai leaders. Deep understanding of Thailand’s hospitality landscape. Ability to balance cultural expectations, customer relationships, and global standards. Strong ability to translate technical and operational concepts into clear guidance. Bachelor’s degree or equivalent experience in hospitality, business, or technology. Balanced career background in both traditional hospitality and hospitality technology (at least 2 years in each). Track record of career progression and developing high-performing teams. Excellent leadership and crisis management skills. Proven success working within international companies and adapting to Thai and global business environments. High professional fluency in both Thai and English (spoken and written).

Lead team members across support, implementation, and account management in Thailand. Own the Thai portfolio of customers, focusing on retention, churn reduction, and customer happiness. Drive results, promote communication, and ensure accountability across functional areas. Represent Thai customers internally and collaborate effectively with global teams.