Customer Support Specialist

Fluent in English and Spanish Self-motivated, curious, eager to learn, growth mindset Performance oriented with a strong customer-first mentality Thrive in a dynamic and collaborative environment, comfortable with change and ambiguity Able to understand and utilize documented knowledge and current/emerging technologies Motivated by building technical skills and acquiring in-depth product knowledge Embody HEART values Motivated by customer-facing interaction Curiosity for technical deep-diving and troubleshooting Solid communication and writing skills (quick, clear, concise, friendly) Time management and organization skills Desire to learn and grow Interest in or understanding of basic Internet and information technology Familiarity with Google Suite, JIRA, Chrome developer tools (nice to have)

Communicate with customers via phone, live chat, and e-mail Apply troubleshooting frameworks to investigate technical queries Identify and diagnose software issues Utilize internal resources and tools to learn Apply business acumen to identify opportunities for customer growth Communicate resolutions tailored to each customer Collaborate with internal teams (Customer Success, Product) Embody HubSpot values and a customer-centric approach