Technical Support Associate, Weekends (Australia)

Must be able to work weekends (Sunday - Wednesday or Saturday - Wednesday) Have 1+ years of experience in a technical support role bringing high-touch customer support experience in SaaS or technical services, across email, phone, and live chat. Proficient in HTML, CSS, DNS, JavaScript, or have familiarity with Webflow knowledge.

Deliver consistently exceptional customer experiences to every Webflow user. Assist customers in support queues, chat and phone utilizing various tools such as Zendesk, Zoom and Jira. Document and report bugs, resolve issues, and foster collaboration within the team to ensure top-tier customer satisfaction. Advocate for our customers' needs, collaborating closely with your team and manager to identify opportunities for enhancing our product and services.