API Support Specialist, 2nd Shift

Experience in API support or 3+ years of software development Demonstrated expertise with WebSockets, SQL, JSON or using third-party REST API Demonstrated experience with technical writing Experience with JIRA ticketing system, GCP logs and BigQuery are a plus Experience with Java, C++, .NET, and other programming languages are a plus A passion for excellent documentation, with strong oral and written communication skills Experience troubleshooting complex problems, working effectively across multiple teams Availability to work Monday through Friday from 2:00pm – 11:00pm CST (2nd Shift), including flexibility for 1st shift hours during initial 4–6 week training

Provide technical support to firms through remote assistance calls, addressing vendor inquiries and troubleshooting issues efficiently Act as a first responder to critical system incidents or outages and effectively communicate with partners during these issues Serve as part of the on-call rotation to respond to outages or partner issues, ensuring reliable coverage and minimal disruption to operations Maintain active communication and support with API vendor development teams and retail API users via community forums Take ownership of the cases you handle, following up with vendors to ensure inquiries are resolved completely Collaborate across multiple departments to ensure technical and business objectives are met Advocate for developers by driving feature requests and requirements with Product and Engineering teams Develop and maintain expertise in NinjaTrader’s product offerings, technical design, and API capabilities