Client Education Specialist

4–7+ years of experience in instructional design, learning content development, or customer education in SaaS or healthcare technology. Strong grasp of adult learning theory and instructional design best practices. Proven experience creating multimedia training materials using tools such as Articulate, Rise, Captivate, or Camtasia. Excellent writing, visual communication, and project management skills. Ability to collaborate effectively across technical and clinical teams. Experience designing client education programs for healthcare or regulated industries (preferred). Familiarity with radiology workflows or clinical environments (preferred). Experience managing or implementing an LMS (preferred). Comfort experimenting with new learning formats (preferred).

Partner with SMEs to design intuitive learning experiences. Develop multimedia content (eLearning, videos, job aids). Administer and organize content within the LMS. Build scalable course structures and track participation. Create innovative education approaches. Leverage learner analytics and feedback for improvements. Collaborate with Client Enablement, Product, Customer Success, and Support teams.