Customer Service Representative (Guam Night Shift)

High school diploma or equivalent 1+ year of customer service experience in a fast-paced environment Prior overnight and 3rd shift work experience (preferred) Physically willing and able to sit for an 8-hour shift Physically willing and able to type continuously using a keyboard for a full 8-hour shift Physically willing and able to manage multiple chat conversations simultaneously Mental resilience to handle difficult or upset customers Ability to thrive in a high-volume, fast-paced call center environment

Helping transfer calls between patients/pharmacies/doctors Become an expert on the product Provide first-level support to customers via email and/or chat Address customer inquiries, troubleshoot problems, and guide users through basic issue resolution steps Maintain a positive, empathetic, and professional attitude toward customers Work on creating, updating, or adjusting customer accounts Collaborate with colleagues and management on best practices Document and track customer interactions, issues, and resolutions in CRM, online tools, and cloud-based platforms Process and prepare information for auditing and reporting purposes Update internal and customer-facing knowledge bases Convert clients' feedback into feature requests Escalate unresolved issues to Tier 2 support or relevant departments Effectively communicate technical information to non-technical users Stay updated on product knowledge Ability to thrive in a fast-paced, dynamic environment Open to working all shifts as needed by the business Other related tasks assigned by managers