Senior Analyst, Care Support Workforce Optimization

Bachelor's degree in Business, Economics, Engineering, or a similar analytical field; Master's degree preferred Minimum of 3–5 years of experience in operations strategy, analytics, or a related role (e.g., management consulting, tech) Experience with workforce management or capacity planning is a plus Proven experience in developing and managing analytical models, with a strong command of data and visualization tools (e.g., Looker, SQL, Hex); experience with workforce management tools is preferred Demonstrated ability to partner with leadership to solve complex business challenges using data and structured analysis Excellent communication and storytelling skills; able to synthesize complex analysis into actionable insights and influence leadership decisions. A builder’s mindset — comfortable establishing frameworks, processes, and standards in a scaling environment.

Own forecasting of inbound volume to Care Support, broken down by channel and request category. Develop and manage dynamic workforce management models to balance member and provider satisfaction, while enabling scenario analysis. Translate complex analytics into actionable insights to drive operational efficiency and resourcing decisions. Serve as a strategic partner to Care Support leadership, providing guidance on resourcing decisions and capacity planning. Act as the primary liaison for Care Support workforce optimization in cross-functional initiatives, collaborating with teams such as Product, Marketing, and Customer Success.