Customer Success Manager - Mid Market

Fluency in German required 2-4 years of experience in a Customer Success, support or account management role Enterprise SaaS experience preferred Strong priority management and high emotional intelligence Strong prioritisation skills required Experience supporting or working with technical products Solutions-oriented with strong problem-solving skills Proven track record of building trust and communicating effectively with a wide variety of stakeholders Diplomacy, tact, and poise under pressure Bachelor’s degree from a 4-year institution

Ensure customers increase safety, efficiency, and sustainability with the IoT platform Compose joint success plans with customers Orchestrate executive business reviews Conduct workshops with customers Understand and explain Samsara platform capabilities Serve as a mentor to Customer Success and Support teams