Deliver industry leading consultant services to Trace 3 customers. Support development of IAM strategy, roadmap, and architecture across key IAM components: Authentication, Authorization, Identity Governance and Administration (IGA), Privileged Access Management (PAM). Support design and deployment of IAM products and services. Support industry standards, regulatory compliance, and customer business requirements. Drive IAM root cause analysis, support, troubleshooting, and post mortem for incidents and service issues. Perform systems modeling, simulation, and analysis to identify, analyze, and resolve problems. Support the modernization of on-premises identity solutions, or migration to modern, cloud-native offerings. Lead IAM initiatives around tenant consolidations, identity maturity, and M&A activities. Maintain, upgrade, and support existing customer IAM systems. Develop technical documentation for both logical and physical systems. Provide technical guidance and best practices to customers as needed. Collaborate with other departments to develop business cases associated with new project requests. Stay current with industry certifications in Identity and Access Management disciplines. Stay current with industry trends and how they might impact tools, training, and support of existing and potential customers. Provide leadership, coaching and mentoring to other team members.