Customer Service Agent ( English/ French)
Company:Sezzle
Location:Bogota, Colombia, CST
Languages:English, French, Spanish
Seniority level:Middle, 3+ years
Experience:3+ years
Skills:
JiraCommunication SkillsProblem SolvingCustomer serviceWritten communicationEnglish communicationInterpersonal skillsVerbal communicationTroubleshooting
Requirements:
Excellent communication and interpersonal skills Fluent in written and spoken English Fluent in written and spoken French Proven success in a fast-paced support environment Able to efficiently manage multiple tasks and utilize personal judgment Driven to dig into the details of a system or process to solve customer problems 3+ years of customer support experience Email, phone and/or live chat experience dealing with complex issues, troubleshooting, and problem resolution, preferably with software Fluent in written and spoken English, Spanish and French Bachelor’s degree or an equivalent combination of education and experience Zendesk, LiveAgent or Jira experience is a plus
Responsibilities:
Provide clear, prompt, detailed, empathetic, and customer-oriented support Assist customers to resolve basic to complex inquiries via email, live chat, and phone call Build a network of support and trust with the customer support team Work with customers to understand how they use Sezzle services and provide feedback Act as an advocate for customers and report areas for improvement Seek solutions, communicate trends, and suggest innovative solutions
