Account Manager - TikTok Shop

Posted 17 days agoViewed

New YorkFull-TimeSocial Commerce

Company:Spotlight Media

Location:New York

Languages:English

Seniority level:Manager, 1-7+ years

Experience:1-7+ years

Skills:

Project ManagementGoogle AnalyticsProduct OperationsCross-functional Team LeadershipOperations ManagementBusiness OperationsCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceMentoringNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentationCritical thinkingAccount ManagementTeamworkClient relationship managementCross-functional collaborationRelationship managementQuality AssuranceStrategic thinkingDigital MarketingProcess improvementResearch skills

Requirements:

1-7+ years in e-commerce, marketplaces, digital marketing, consulting, or client-facing operations. Strong project management skills: task tracking, timelines, stakeholder coordination. Proficiency in Google Sheets/Excel; comfort working with dashboards and basic analysis. Excellent written and verbal communication with a strong service mindset. Familiarity with TikTok as a consumer platform and eagerness to master TikTok Shop. Bonus: experience with TikTok Shop, Seller Center, or marketplace operations.

Responsibilities:

Manage client operating rhythm: prep agendas, take notes, track action items, send recaps. Build and maintain 30-60-90 day client plans. Draft client updates and deck slides; translate data into narratives. Manage tickets, chase dependencies, and align stakeholders. Own Seller Center hygiene: PDP checks, catalog updates, compliance. Monitor account-health metrics and flag risks. Launch and coordinate promotions. Support troubleshooting for approvals or policy issues. Write briefs for Content and Creative teams. Partner with Media and Analytics on dashboards and performance readouts. Coordinate with Ops and Logistics on fulfillment. Maintain documentation in Notion. Perform QA checks before delivery. Contribute to and improve playbooks and SOPs.