Salesforce Solution Architect, Service Cloud Voice

3-5+ years project experience in a hands-on position 3+ years of experience with Salesforce in a development or configuration capacity Understanding of customer service and contact center operations with experience solving Complex Use Cases Solid understanding of Salesforce Platform and its architecture Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance Client facing experience in Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture

Facilitate business process reviews to identify customer requirements Translate customer requirements into contact center design Configure Salesforce Service Cloud Voice and Amazon Connect solutions Develop technical requirements and specifications Drive best practice contact center design Manage aspects of projects and customer communications Deliver customer end user training and documentation Oversee and be accountable for project completion Lead vision and strategy discussions with leadership Architect and build Service Cloud implementations Configure Salesforce Solutions using point-and-click tools Understand and leverage Salesforce Platform for scalable solutions Partner with Artificial Intelligence team to create innovative solutions Acquire new technical expertise and understanding of latest Salesforce features