Associate Director, Coaching

Committed to Merit America’s mission. Demonstrated history of embodying Merit America's values. Shared sense of responsibility and ownership. Committed to continuous learning and growth in advancing inclusive excellence. Passionate about fostering a workplace culture that embraces and values individual differences. Demonstrated experience managing full-time staff, ideally teams of 5+. Strong ability to develop people, give effective feedback, and support performance improvement. Ability to leverage data (quantitative + qualitative) to diagnose problems and guide decisions. High operational and organizational skills; able to manage multiple cohorts and timelines. Comfort navigating ambiguity and guiding others through change. Excellent interpersonal and communication skills. Proficiency with Google Workspace. Experience with CRM or learner management systems (nice to have). Experience in coaching, workforce development, edtech, higher education, or career services (nice to have). Skilled facilitator in virtual environments (nice to have). Familiarity with caseload management and job search best practices (nice to have).

Supervise, coach, and develop a team of 10+ Coaches. Lead hiring, onboarding, and ongoing professional development for Coaches. Conduct regular 1:1s and performance conversations. Monitor Coach and learner data to identify training needs. Foster a team culture rooted in accountability, inclusivity, and continuous improvement. Identify and amplify coaching best practices. Oversee assigned cohorts for operational consistency and quality. Use program dashboards/data to monitor learner progress and engagement. Develop and implement engagement strategies and manage learner communications. Lead escalation resolution for at-risk learners. Standardize coaching practices and ensure alignment to curriculum expectations. Partner with Program Design to surface insights and refine curriculum. Ensure Coaches track outcomes and verify achievements. Ensure smooth coordination across scheduling, staffing, and learner communication workflows. Collaborate in cross-departmental workstreams. Share insights with the MD of Coaching and Program Directors. Provide feedback to Engineering, Data, and Design teams. Contribute to organizational experiments. Support rollout of organizational changes.