5+ years of proven experience in a heavy customer focus position involving technical knowledge of a companies' products and services 5+ years technical/pre-sales support as a sales or systems engineer Fluency in Portuguese, Spanish and English required Must ideally reside in the Sao Paulo or Rio de Janeiro greater area Strong understanding of TCPIP, Networking, Routing, Switching, LAN Extensive Cyber Security experience including Network Security, Firewall, IDS, Sandbox and Security detections Linux, Windows administrator, SIEM technology, and Virtualization is a big plus Public/Private cloud. AWS, Azure and Google Cloud application installations and management Degree in a relevant field, like Computer Science, IT, Engineering