Support Engineer Radiology IT

Bachelor’s degree in IT, Computer Science, or a related field (or equivalent certifications/experience) Experience supporting enterprise applications or implementing software solutions for US or international customers Strong knowledge of PC and server hardware, operating systems, networking, and general IT troubleshooting Experience with ticketing systems, remote support tools, and complex enterprise software installations Working knowledge of databases, web servers, scripting, and common enterprise technologies (e.g., SQL, IIS/Apache) Familiarity with Healthcare IT environments, including HL7, HIS, RIS/PACS, EMR/EHR, or Medical Transcription systems Strong incident management, multitasking, problem-solving, and written and verbal communication skills

Provide technical support for Clinical Solutions and FFI products via phone, email, and self-service tickets Communicate effectively with clients to diagnose issues, manage expectations, and deliver timely resolutions Troubleshoot, resolve, and appropriately escalate technical issues Document all support activities and maintain accurate ticket status and follow-up Monitor system events and perform operational tasks Create and maintain knowledge base articles Ensure customer satisfaction and compliance with security, data protection, and healthcare regulatory requirements