(native Swedish) Chat Support Consultant, crypto (Remote)

Native Swedish speaker with C1-level English skills At least 6 months of live chat support experience, preferably in crypto or financial services Basic financial knowledge or payment/banking experience is preferred Crypto industry knowledge is a plus CRM experience in Salesforce is an advantage Strong analytical thinking and research skills Positive, proactive and responsible attitude Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Deliver high-quality customer support in crypto trading via live chat and email Build strong and lasting customer relationships Keep up with evolving tools and technology Handle sensitive customer data with care and security Apply the latest and greatest customer happiness practices Maintain deep understanding of client solutions and meet KPI Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays Communicate with developers and cross-functional specialists