Solutions Architect

Strong experience in Workforce Management solutions and an understanding of how they are used to drive business efficiency. Ability to quickly interpret and validate customer requirements, combining experience and best practices to design and configure suitable technical solutions. Experience using industry-standard project methods, tools, and techniques. Presentation, solution demonstration, training and meeting facilitation skills.

Consult with customers throughout their implementation process, using in-depth workforce management knowledge to configure Sona products to meet customer needs. Define, document, and deliver product configurations, ensuring clarity and alignments on scope and SOWs for all parties. Collaborate with Project Managers to deliver timely, on-budget implementations, offering product expertise during each phase to internal and external teams. Champion customer-led UAT and conduct product training for customer trainers. Share your expertise to improve internal customer and product understanding. Maintain up-to-date documentation as the product evolves and stay current on industry trends.