Customer Support Engineer - Seoul
Company:Cohere
Location:Korea
Languages:Korean, English
Seniority level:Middle, 3+ years
Experience:3+ years
Skills:
AWSDockerPythonArtificial IntelligenceGCPJavascriptKubernetesMachine LearningAzureSoftware EngineeringTechnical support
Requirements:
3+ years of experience in technical support, software engineering, or a customer-facing technical role Familiarity with containerization (Docker, Kubernetes) Programming skills (e.g., Python, JavaScript) Familiarity with APIs, REST, and developer tools Adept at troubleshooting and solving puzzles Excellent communication of complex technical concepts Customer-obsessed, proactive, and driven Thrives in collaborative, cross-functional environments Strong fluency in both Korean and English
Responsibilities:
Responding to technical inquiries from enterprise customers via email, chat, or conference calls Debugging complex issues by analyzing code snippets, logs, and error messages Creating and updating self-service resources (e.g., documentation, tutorials, and FAQs) Tracking and prioritizing support tickets, ensuring timely follow-ups and clear communication Sharing customer insights with Product and Engineering teams Leveraging internal tools to identify opportunities for automation and process improvement
