People Operations Specialist

4–8+ years of People Operations / HR Generalist experience with significant U.S. benefits ownership Hands-on administration experience across core U.S. benefits (Medical/Dental/Vision/401k/Life/STD/LTD) Proven experience collaborating with Payroll on deductions, audits, reconciliations, and issue resolution Strong working knowledge of U.S. benefits compliance basics and state-by-state nuances A self-starter mindset High integrity and discretion when handling sensitive employee data Benefits exposure in Canada and/or Mexico (preferred) Experience supporting a distributed/remote workforce across multiple states (preferred) Familiarity with benefits renewal cycles, broker relationships, and open enrollment project management (preferred) Proficiency with AI tools (e.g., ChatGPT) for documentation, FAQs, process mapping, and operational efficiency

Administer U.S. benefits programs end-to-end: Medical, Dental, Vision, 401(k)/Retirement, Life Insurance, Short-Term Disability, Long-Term Disability, Pet insurance, and more. Own benefits lifecycle events: new hire enrollments, qualifying life events, terminations, and annual open enrollment Partner tightly with Payroll to set up and maintain accurate deductions in the payroll processor, troubleshoot discrepancies, and ensure clean reconciliations Manage ongoing vendor/broker coordination and serve as a reliable point of contact for escalations and issue resolution Ensure benefits practices and administration align with U.S. federal and state requirements Support people programs and perks administration like PTO processes, WFH stipends, and other employee experience initiatives Maintain strong documentation: SOPs, employee-facing guides, and internal workflows Identify gaps, propose improvements, and implement changes