Collections Representative (Remote)
Company:Enova International
Location:IL, UT, IN, IA, MO, WI, or WY
Languages:English
Seniority level:Entry, 1 year
Experience:1 year
Skills:
Communication SkillsProblem SolvingCustomer serviceNegotiationAttention to detailTime ManagementEmpathyActive listening
Requirements:
Minimum 1 year of experience in a high volume debt collections environment. Exceptional conflict resolution and communication skills, including active listening and de-escalation. Strong negotiation abilities balancing company policy with customer empathy. Demonstrated high level of self-management for remote work, including time management and schedule adherence. Proven ability to think quickly and logically to problem-solve under pressure.
Responsibilities:
Manage high volume inbound and outbound calls for customers with delinquent loan payments. Negotiate and execute payment arrangements to bring overdue accounts current. Resolve customer concerns and complex issues related to late payments. Communicate implications of overdue payments and offer assistance for financial resolution. Accurately record customer interactions, payment plans, and relevant information.
